Review by mary

I bought gold from this website for 2years.Every time it is sucessful.This is 2009 year?I do not know what happened.But i think you can contact their manager wendy.she is the boss of the company and can resolve any problem.
complaint@thepowerlevel.com.When i bought from this website.i a little confused.why the domain region is thepowerlevel.It is too long and no any meaning.i asked the customer supporter.they told me for they started pure hand leveling eight years ago.they started powerlevel.

Review by malibu081

Here is my story. When I bought my Aion service from THEpowerlevel.com I told them not to use bot, not to use my account for advertising or doing anything that illegal. 2 days ago my account got banned from Aion for the following resons.

Hello,

This message is being sent to notify you that your account was found participating in sales of in-game items or Kinah for real money. This activity may have included advertising these sales, delivering the assets to the buyer, gathering the assets for sale, or the use of your account by an employee of a company that sells in-game assets for real money.

These sales are strictly prohibited and in violation of the User Agreement and Rules of Conduct. Due to this serious violation of the rules, the account has been permanently banned.

For your reference, we have included links to our User Agreement and Rules of Conduct below.

User Agreement: http://us.ncsoft.com/en/legal/user-agreements/aion-user-agreement.html

Rules of Conduct: http://us.ncsoft.com/en/legal/user-agreements/aion-rules-of-conduct.html

Thank you,

GM Ash
Game Surveillance Unit

I tried to contact Aion GMs for more detail and finally they sent me an answer

Hello,

The decision to terminate the account is final and no longer up for review. NCsoft cannot allow this type of activity within the game for any reason or at any time. Our goal has always been to provide a fair and safe gaming environment and cannot permit these types of activities in Aion.

The action has been thoroughly reviewed by our Appeals Team and we maintain absolute confidence in the conclusion that was reached.

The account will remain permanently closed and is not eligible for reactivation. There is nothing further that you can tell us that will change this decision.

At this time we must also respectfully inform you that any further questions regarding the account termination will be closed without response.

Thank You,

GM Finn
Game Surveillance Unit


I haven't logged in my char for 14days straight when I bought service from them. And below was what they answer



the operators are all busy and you can't get response for a long time, you can contact us by Email ,MSN,Yahoo listed on our site. Thank you for your cooperation!
You 10-30 07:19:06

T09102409264570
You 10-30 07:19:22

plz feedback to me the second option
You 10-30 07:20:21

hello?
Rep-023 10-30 07:20:25

ok,please wait for a moment,i will check it for you:)


You 10-30 07:20:30

thx
[Prompted] 10-30 07:21:20

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

Rep-023 10-30 07:24:57

can you get your acccount back ?
Rep-023 10-30 07:25:02

go to http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_alp.php?p_sid=hJaNOcKj
You 10-30 07:25:09

i already sent them 3 times
You 10-30 07:25:11

same answer
Rep-023 10-30 07:25:14

sign up and make a ticket
You 10-30 07:25:29

i made 3 tickets already
Rep-023 10-30 07:25:50

what answer they told you?
Rep-023 10-30 07:28:13

T09102409264570 the rest money has been added on T09101416253083
lvling skill for you
You 10-30 07:28:22

for what?
You 10-30 07:28:29

now my account got banned
You 10-30 07:28:34

how can you plvl?
Rep-023 10-30 07:29:13
xxxx(my char that I bought service) got ban ?

You 10-30 07:29:20

yes
You 10-30 07:29:37

how many times did you guys want me to repeat
Rep-023 10-30 07:29:50

what about xxx(my other char)?
You 10-30 07:30:11

thats my brother's char
You 10-30 07:31:00

now i want to talk about my account
[Prompted] 10-30 07:31:51

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

Rep-023 10-30 07:34:19

i am talking with our guy now
You 10-30 07:36:39

ok
[Prompted] 10-30 07:37:30

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

Rep-023 10-30 07:37:37

our guy told me we are lvling your account by hands,there is no reason to ban your account ,can you please try to contact gm more times?
Rep-023 10-30 07:38:10

we didnt do any break the rule thing while powerlevleing
You 10-30 07:39:55

dont you see what i just cut paste to you
You 10-30 07:40:10

You 10-30 07:45:07

i told you from the very beginning
You 10-30 07:45:15

dont advertise gold sleeing
You 10-30 07:45:17

botting
You 10-30 07:45:25

or doing thing illegal
You 10-30 07:45:32

now my account got banned
You 10-30 07:45:38

what is your solution
[Prompted] 10-30 07:46:29

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

Rep-023 10-30 07:46:36

we didnt do anything illegal , and our player told me didnt use your acccount send gold to others
You 10-30 07:46:54

dont say such a stupid thing
You 10-30 07:47:04

you create a noob char on my account
Rep-023 10-30 07:47:10

gm wants to ban a account ,they always have reason
You 10-30 07:47:15

you did something you already knew
You 10-30 07:47:27

so what now?
You 10-30 07:47:43

only you guys used my account
You 10-30 07:47:50

who else got it banned?
You 10-30 07:48:12

dont act irresponsibility like that
Rep-023 10-30 07:52:37

sorry,our guy told me thats not our faults,we didnt do anything illegal ,gm is sucks , please contact gm more times and try to get your acccount back:(
You 10-30 07:52:49

are you nut?
You 10-30 07:53:30

they wont listen to me anymore
You 10-30 07:53:53

if you dont refund me and pay for my banned account
You 10-30 07:53:58

i will talk to my lawyer
You 10-30 07:54:11

as far as I know Chinese legal also protect us
You 10-30 07:54:22

i also talk to paypal about this case
You 10-30 07:54:49

as well as on plvl forum about your irresponsibility service
You 10-30 07:55:36

you have been in my account for 13 days
You 10-30 07:55:46

if you didnt do any shit why my account got banned
You 10-30 07:55:55

dont tell me that GM duck or something
Rep-023 10-30 07:56:05

thats just pretext for gm ban your account ,we really didnt do that
You 10-30 07:56:08

they found out you did something illegal and banned
You 10-30 07:56:12

its your FAULT
You 10-30 07:56:26

then how it got banned?
[Prompted] 10-30 07:57:16

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

You 10-30 07:57:20

i ask for a full refund and also my cd key
[Prompted] 10-30 07:58:12

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

You 10-30 07:59:56

so you want to refund or not?
[Prompted] 10-30 08:00:48

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

[Prompted] 10-30 08:01:06

Haven't received your messages for a long time, are you still beside your computer?

Rep-023 10-30 08:02:34

sorry,we have lvled your account ,and thats not our faults,all problem from gm , i have no idea ,im sorry
Rep-023 10-30 08:15:49

thats not our faults ,we didnt do any bad thing on your acccount ,gm ban account have no reason ,this is normal case
Rep-023 10-30 08:15:59

not only you got ban
You 10-30 08:23:21

so what now?
You 10-30 08:23:26

no refund no nothing?
[Prompted] 10-30 08:24:17

Thank you for your patience! I am typing for answering your question now, Please hold on a few seconds and don't leave.

Rep-023 10-30 08:24:26

sorry,we have lvled for you ,and we alos spent money and man powerl,i really have no idea




That was all the story. They acted irresponsibly. And now my account got banned and I spent more than 250usd for them. Please dont buy service from this site.