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Established in 22 July 2008, Egpal is an in-game currency and items exchange site specially designed to provide gamers with an alternative means to obtain virtual currencies for MMORPGs. Trading of virtual items and power leveling services are also made available by the online shop. It is one of the leaders in the field and as stated on their site, strives to offers competitive prices and customer service.

The site provides various payment facilities including PayPal, western union, money-bookers and alert pay. It also offers a member's system and login areas for members to manage their individual accounts. The shop's live chat facility and customer support is made publicly available to all site visitors as oppose to only customers. Egpal services are offered in three language: English, German and French.

Product

Egpal.com is a shopping website for virtual currency and similar credits for over 50 gaming titles ranging from well-known MMORPGs such as Runescape and Final Fantasy XIV, to newer games including ArcheAge and NeverWinter Online. Egpal offers a powerleveling service that increases level in-game character for various games.

Price

Virtual currency price in Egpal.com is slightly cheaper than an average market. In addition, the website offers many bonuses for buying credits on many game titles. For example, Runescape coins purchased on egpal.com include a percentage bonus amount of coins. This allows customers to receive even more coins or credits at low prices. Bulk discounts are also available. However, they very depend on what gaming title the customer is interested in.

Speed

Egpal.com understands the importance of quick and reliable service. The website claims that the "master players" work 24 hours a day, 7 days a week, in order to satisfy customer expectations in a set timeframe. This constant service allows egpal.com to advertise their quick services when leveling up players in a timely manner. Service representatives will also call customers half an hour to an hour after an order is placed to confirm any details.

Shopping and Payment

Egpal.com accepts Paypal, Moneybookers, Westernunion, Webmoney, and Libtery Reserve as methods of payment. For small or medium purchases, Paypal is preferred to guarantee a timely and smooth transaction. Customers that use preferred methods of payment will often receive their order confirmations and purchases faster than the usual estimated time.

Customer Service

In terms of customer service, egpal.com offers many options for customers to contact a representative regarding questions or orders. A live chat option is the most common form of communication with a representative. The website also provides a customer service phone number that is accessible 24/7. There are also three different email addresses, which each have a specialization in sales, feedback, and buyback. There are also addresses for IM, which include AIM, MSN, and Skype. Egopal.com is good for access to customer service options, as seen by the many options that are available to suit a customer's preferences.